![]() Scroll down to "Still need help? Complete the form to select your contact options" Enter Product number or select to auto detect Please use the following link to create yourself a case number, then call and it may help speed up the call process: Please fill in the product details to get the tech support number. I would personally suggest you contact our HP phone support team for available service options. I understand you have tried the steps suggested and still having the issue, this clearly indicates a hardware issue with the PC. Thank you for posting in the HP Support Forum. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,įollowed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Let me know how it goes for further assistance. * If the LEDs glow but the computer does not start on either battery or AC power, go to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. ![]() * If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot. * If the LEDs do not glow, and there are no other indicators of power being available to the computer, contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board. * If the battery does not accept the charge or the notebook does not turn on without the AC adapter, contact HP to order a replacement battery. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning. When you have completed the troubleshooting steps, there should be power available to the computer. Test the power from the AC wall outlet to the notebook connectorĤ. Examine the adapter and power cord for physical damageĢ. (Click on the blue letters to get more details about each step)ġ. If the computer does not start, the LED lights do not glow, and the display is black, you can perform one or more of the following actions to resolve the no power issue: In the meantime, you perform the below steps: What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.). Is there a light on the power button, keyboard and/or the charger port? To provide an accurate solution, I'll need a few more details: It is always a privilege to work with tech-savvy customers like you. It is amazing to see how technically competent you are. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.Īs I understand the computer is not turning on or is displaying only a black screen and the battery isn't charging either,įirst off, Hats off to you for a job well done as you have tried the basic troubleshooting steps and checked settings on the unit, before posting the query in the HP forums. ![]() Hi to the HP Forums I would like to take a moment and thank you for using this forum, it is a great place to find answers. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Shop HSN for desktops, laptops, printers, and more. Whether you’re buying something for the family or for your home office, HP products are the answer. Stock up on HP black and color ink cartridges while you’re at it to ensure the highest quality prints. Need a reliable printer that produces impressive documents every time? Browse HP all-in-one printers, wireless printers, and photo printers, and look forward to beautiful printouts. Go for a convertible model to take your movie-watching experience to the next level. From creating documents to producing presentations to staying in touch with family and friends, these laptops can handle it all. Looking for an HP computer that suits your on-the-go lifestyle? Shop HP Pavilion laptops and convertible laptops. With extra processing power, ample storage space, and high-definition monitors, you’ll get everything you need in one easy package. Want to take your desktop computer to the next level? Browse our extensive selection of HP all-in-one desktop PCs. Find all the latest HP computers and printers at HSN. Whether you’re in the market for a high-powered desktop, a compact laptop, or a high-quality printer, Hewlett Packard products help you get the job done. Get the Job Done With the Newest HP Products
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